Lovemark accompanies you in tracking and retrieving information online, transforming listening into safe and effective web marketing strategies, aimed at monitoring and improving the online reputation of your company through a Brand Monitoring activity.
Keeping BRAND REPUTATION under control has become a fundamental action since there are now numerous websites and social platforms on which conversations relating to your company and your brand can arise.
Precisely by monitoring these conversations, Lovemark analyzes the reputation of your brand on the web, and in particular on social media, carrying out an analysis that manages to:
- Collect and analyze online content that affects the brand
- Intercept problems or needs highlighted by users
- Passively monitor online conversations.
The initial web situation analysis of your brand will help define the company, products, keywords and market to analyze, while providing granular information on some determining metrics:
- Volume of conversations
- Conversation sources (Facebook, Blog, Forum, Twitter, etc)
- Conversation language
- Geographical area of users
- Sentiment (positive, negative, neutral) of conversations
- User influence
- Any new keywords related to brands
- Criticality definition
This Brand Monitoring activity is usually accompanied by an “alert” service, useful for informing the company on the possible circulation of highly negative content on social platforms, the web, forums, search engines and news channels, before the viral spread becomes uncontrollable.
In fact, good brand monitoring not only responds to a correct investigation of the company reputation, but also allows timely intervention through targeted actions to respond, involve and encourage the identification of the community to which one is addressing.